Handlezone Ltd – Privacy Policy
Effective Date: 01.05.2025
- Who We Are
Handlezone Ltd is a UK-based retailer of door hardware and related accessories. We are the data controller responsible for your personal information collected through this website.
- What Data We Collect
We may collect and process the following types of personal data:
- Name and contact details (e.g. email address, phone number)
- Delivery and billing address
- Order history and transaction details
- Marketing preferences
- IP address, browser type and device information
- Account login details (if applicable)
- How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Provide customer support and respond to queries
- Send order updates and relevant service communications
- Improve our website and customer experience
- Send you marketing communications (if you have opted in)
- Detect and prevent fraud
- Legal Basis for Processing
We process your data on the following legal bases:
- Contractual necessity – to fulfil your order
- Legal obligations – to comply with tax, accounting and legal requirements
- Legitimate interests – to operate and improve our business
- Consent – where you have opted in to marketing communications
- How We Share Your Data
We may share your data with trusted third parties, including:
- Payment providers (e.g. Stripe, PayPal)
- Delivery partners and couriers
- Marketing and analytics providers
- IT and hosting service providers
We ensure that all third parties are contractually bound to protect your data and comply with data protection laws.
- Marketing Communications
You may opt-in to receive emails about new products, offers, and news. You can unsubscribe at any time via the link in the email or by contacting us at customercare@handlezone.co.uk.
- Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal or reporting obligations.
- Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or incomplete data
- Request deletion of your data
- Object to processing or request restriction
- Withdraw consent at any time (for marketing)
To exercise these rights, email: customercare@handlezone.co.uk
- Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
- Cookies & Tracking
We use cookies to enhance your experience and collect usage data for analytics. See our separate Cookie Policy for full details and how to manage your cookie preferences.
- Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy policies or practices.
- Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website.
Contact Us
For any questions or to exercise your data rights, contact us at: customercare@handlezone.co.uk
Handlezone Ltd – Cookie Policy
Effective Date: 01.05.2025
- What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve site performance, and enhance your user experience.
- Types of Cookies We Use
- Strictly Necessary Cookies – Essential for website operation, such as cart and secure logins.
- Performance & Analytics Cookies – Help us understand site usage and improve the experience.
- Functionality Cookies – Remember preferences like region and language.
- Marketing & Advertising Cookies – May show relevant ads or offers based on your browsing.
- Third-Party Cookies
We may allow trusted third parties (e.g. Google, Meta, Stripe, PayPal) to set cookies when you interact with certain parts of our website. These providers have their own privacy and cookie policies.
- How You Can Control Cookies
You can manage or disable cookies through your browser settings. Note that some site functionality may be affected. For more info:
- www.aboutcookies.org
- www.allaboutcookies.org
- Changes to This Policy
We may update this Cookie Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about our use of cookies, contact us at: customercare@handlezone.co.uk