Handlezone – Returns Policy

Handlezone Ltd – Returns Policy

Effective Date: 01.05.2025

We want you to be completely satisfied with your purchase from Handlezone Ltd. If something isn’t right, please read our returns policy below for how to request and complete a return.

  1. Returns Window

You have 14 days from the date you receive your item to request a return.

  1. Conditions for Return

- Items must be returned in original, unused condition with all original packaging intact.
- Items must be returned with a valid returns reference obtained from us in advance.
- Items returned without prior approval will not be accepted.

To request a return, please email us at: customercare@handlezone.co.uk

Important: Please do not send returns to our registered office address. All returns must be sent to our designated returns warehouse:

Handlezone Ltd
Unit 2, Ossett 40
Milner Way
Ossett, West Yorkshire
WF5 9JR

  1. Return Postage Costs

- If the item is faulty or incorrect, we will provide you with a pre-paid returns label and cover the cost of return shipping.
- If you are returning an item for any other reason (e.g. change of mind, ordered in error), you will be responsible for organising and paying for the return postage.

  1. Items Not Eligible for Return

- Custom or made-to-order items
- Special order or non-stocked products
- Clearance or final sale items

  1. Exchanges

We do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order.

  1. Refunds

Once we’ve received and inspected your return, we will notify you of the outcome. If approved, you’ll be automatically refunded to your original payment method.

- Refunds are typically processed within 7 days of us receiving the return.
- Please note, your bank or credit card provider may take additional time to post the refund to your account.

Important: If the goods arrive back to us damaged or with parts missing, we may not be able to issue a refund.

Questions?

If you’re unsure about your eligibility to return an item or have any questions, feel free to contact us at: customercare@handlezone.co.uk